Return & Exchange Policy
At Elantraa, we want you to be happy with your purchase. Every product is carefully checked before dispatch. Please read our return and exchange policy before placing your order.
48-Hour Notice Window: All return and exchange requests must be raised within 48 hours of delivery with proper proof (photos / unboxing video).
Returns
We currently accept returns only in the following cases:
- The product received is damaged or defective.
- You have received the wrong product, size, or item due to an error on our part.
- If the product is returnable as explicitly mentioned in its product description.
How to Request a Return:
Return requests must be raised within 48 hours of delivery. Please contact us via our website contact details and provide:
- Your order number
- Clear photographs / videos of the product
- A clear unboxing video
- Detailed description of the issue
* Our team will review the request and confirm whether the product is eligible for return.
Exchanges
We offer exchanges for size-related issues, subject to product availability:
- •Timeframe: Exchange requests must be raised within 48 hours of delivery.
- •Condition: The product must be unused, unworn, unwashed, and unaltered, with all original tags, labels, and packaging intact.
- •Disqualification: Products that have been damaged, stained, washed, altered, or worn may not be eligible for exchange.
- •Stock Availability: Exchanges are subject to availability of the requested size. If unavailable, we may offer an alternative solution depending on circumstances.
Non-Returnable & Non-Exchangeable Products
The following products are strictly not eligible for return or exchange:
Refunds
- •If a return is approved, the refund will be processed after the returned product has been received and inspected by Elantraa.
- •Refunds will be issued to the original payment method, wherever applicable.
- •Shipping charges, if any, may be non-refundable unless the return is due to an error or defect on our part.
Return Shipping
- •Defective / Wrong Product: If the return or exchange is due to a wrong, damaged or defective product received, Elantraa will assist with the return shipping.
- •Customer-Requested Exchanges: For size exchanges or other eligible customer-requested exchanges, return / re-shipping charges may apply.
Important Sizing Note
Please check the size chart and product measurements carefully before placing your order. Since our garments may have different fits and styles, selecting the correct size is the customer's responsibility. You can also take suggestions from us for size guidance before ordering by messaging us on our official Instagram page.